Lenovo

This is a highly technical customer focused role within Premier Support, Lenovo’s highest-level service offering for our commercial range of laptops, desktops, tablets and smart office devices.  

Are you looking for a team where a logical, methodical, and efficient approach to problem solving will delight customers and be recognised internally? 

Can you troubleshoot, isolate, and diagnose computer hardware and software faults efficiently by phone while delivering an exceptional customer experience?

Do you have a high attention to detail and a sense of pride in your work that drives you to take ownership and see things through?

Are you looking for a career instead of a job and a team that is growing and providing multiple opportunities for growth and career advancement?   

Based in Sydney, our high performing team were the first to launch Premier Support globally and are now considered a flagship and a role model for other Premier Support teams around the world, delivery best-in-class support to Lenovo’s Premier Support customers throughout Australia and New Zealand.

Over phone and email you will deploy advanced troubleshooting and exceptional customer service skills to diagnose and resolve faults, and where necessary, dispatch parts and field engineers to site to conduct NBD repairs.

You will oversee every case from start to finish demonstrating exceptional case management, follow up and communications to ensure the highest levels of customer satisfaction.

You will be supported by a team which includes L2 and L3 senior engineers, a dedicated Technical Trainer and Quality Assurance coach and a team of Technical Account Managers and Technical Support Managers

As a member of a rapidly expanding team you will be well positioned for personal and professional growth with a variety of secondary and tertiary roles such as those mentioned above and more.