General Information

Req #
WD00047876
Career area:
Services
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Friday, December 16, 2022
Working time:
Full-time
Additional Locations: 
* United States of America - North Carolina - Morrisville - Mobile

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The Advisory Professional for Program Services will be responsible for designing and delivering the "Best of Breed" support for the Lenovo Authorized Service Providers in such a manner that partners are incented to provide an increased amount of support for the Lenovo Brand. 

Responsibilities include:
• Plan and manage programs to ensure ASP requirements are met through enablement of quality service capabilities and processes
• Lead projects from a service perspective by reviewing technical and logistical requirements, identifying tasks, coordinating resources and creating/tracking project schedules
• Provide service requirements and direction to external organizations that result in enhanced delivery for NA ASPs
• Be a focal from a WW perspective to ensure compliance and best of breed practices
• Drive improvements in ASP Service delivery programs that address cost and csat
• Consistently provide end to end service advice / continual improvement for ASP Programs support
• Project Manager 
     
Basic Requirements:
• Project Management Certification
• In depth knowledge of Channel Services
• IT Experience / Managing Portal Transition
     
Preferred Requirements:
• Work Independently
• Be a Team Player

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
* United States of America
North Carolina

Additional Locations: 
* United States of America - North Carolina - Morrisville - Mobile
* United States of America - North Carolina - Morrisville - Mobile
* United States of America - North Carolina
* United States of America
Go back