Lenovo

The North America Critical Situation Project Manager is responsible for managing cases with our global, enterprise, SMB, and education level customers that require quick and efficient resolution to their PC product issues. Will work with our Chromebook and ThinkPad product offerings.

Responsibilities include:

• Assigned ownership for coordinating resources necessary to address critical situations
• Reviews problem and defines actions need to address customer issue
• Defines what data is required to support customer solutions
• Analyzes inventory and failure data to determine issue and customer exposure
• Engages appropriate internal resources needed to resolve customer issue
• Engages and presents issues to Executive management, as needed
• Must have strong organizational/soft skills with the ability to multi-task
• Ability to deliver negative outcomes to customers
• Ability to negotiate with customers and de-escalate negative situations
• Ability to handle high volume
• Tracks solution to conclusion

Basic Requirements: 

• 1+ Years’ experience working with customer issue resolution
• 1+ Years' experience working with MSD/Teams/Excel/Sharepoint
• Must be very organized, customer focused, and have a passion for customer satisfaction

Preferred Requirements:

• Personal Computer technical knowledge a plus.
• Excellent interpersonal and communication skills. Will work with internal and external groups
• Knowledge of Personal Computer industry
• Project management skills a plus
• Engineering background a plus
• Sales skills a plus