General Information

Req #
WD00043726
Career area:
Services
Primary Location
SK - Mobile
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Mobile
Date:
Friday, November 4, 2022
Working time:
Full-time
Posting Locations
SK - Mobile
Additional Locations: 
* Slovakia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The Resident Operations Support Engineer is assigned to T-systems account and will be onsite at the customer’s premises the majority of the time. You will report to Senior Manager Professional Service.

Responsibilities:

  • Understand customer setup and customer infrastructure
  • Be point of contact and interface to the customer for Lenovo cloud infrastructure operational support
  • Assist and contribute to the resolution of daily operational challenges just like but not limited to:
    • Troubleshooting
    • Lenovo support ticket management
    • Mediate between Lenovo support and the operations teams
    • Provide knowledge transfers and trainings to improve operational excellence.
  • Help with ad-hoc non-operational support related requests (troubleshooting, updates, advices or clarifications) and provide actions plans.
  • Increase positive customer experience with Lenovo products and services
  • Provide findings and recommendations to improve customer’s service experience, service delivery metrics, and desired services outcomes
  • Provide status updates to assigned PM and support status reviews
  • Team up with Lenovo delivery and support functions

IT Technical skills:

  • Virtualization platform – VMware
  • Troubleshooting and tuning VMware ESXi hosts/servers
  • Experience with Firmware, ESXi patching
  • SW/HW overview
  • Experience with vendor support (case opening, handling…)
  • vSAN

Advantage:

  • General overview of Windows, Linux, Network, Storage
  • VMware Cloud Foundation overview
  • NSX

#     What we offer:

  • An open and stimulating environment within one of the most forward-thinking IT companies
  • A modern and flexible way of working to combine personal and professional life
  • 3 sick days per year 
  • Additional vacation days
  • 100% sick leave compensation up to 2 months per year
  • A broad selection of soft and hard skills trainings and individual mentoring
  • 1:1 contribution to the Third Pillar Pension System

  • Attractive compensation package: base gross monthly salary from minimum 2350 EUR and above, depending on experience + variable part. 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
* Slovakia

Additional Locations: 
* Slovakia
* Slovakia

PAY TRANSPARENCY

The anticipated initial gross base salary range for this position is €– per year. This range applies to the primary job location Slovakia and is determined using objective, non-discriminatory and gender-neutral criteria, including skills and relevant experience. Final compensation will be based on relevant experience, skills, and business considerations. 

Individuals may also be eligible for variable compensation (such as bonus or commission), depending on the role. The applicable variable pay model, eligibility, and target levels will be discussed during the recruitment process. 

In addition to base salary and any applicable variable compensation, Lenovo provides statutory remuneration components required by local law, as well as Lenovo's comprehensive benefits package supporting employee well-being, development, and equal opportunities. 

For roles open across multiple countries, local base salary ranges may vary based on market conditions, internal frameworks, and legal requirements. The relevant local range will be transparently communicated during the initial discussions.

AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.
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