Lenovo

Lenovo is currently seeking a Global Services Product Offering Manager who will design a comprehensive, creative and cost-effective Global Service Desk Solution to be offered as a managed service to Lenovo’s enterprise customers, oftentimes within a Device-as-a Service solution sale.

This role sits in the global services group focused on Digital Workplace Solutions (DWS). This is an individual contributor role within a highly matrixed organization and is responsible for leading a cross-functional team to execute all necessary actions to launch a standard, global, as-a-service, service desk offering for enterprise customer’s PC-and related endpoint devices and infrastructure they wish to outsource to Lenovo.

Individuals will have the opportunity to work with and influence a variety of WW stakeholders to drive transformational projects. Success will require the ability to be both strategic in setting offering direction, as well as tactical to lead teams to efficiently execute across a wide variety of areas.

Duties and Responsibilities:

• Create a managed service desk offering for enterprise customer’s PC and related endpoint devices and infrastructure they wish to outsource to Lenovo.
• Determine and document offering scope, value prop, marketing messaging, target customer, route to market, cost and pricing models, and business cases.
• Put together the requirements needed (people/process/tools) to either build internally or with a partner to deliver all or part of the offering.
• Conduct competitive analysis to determine the pricing strategy and product features that will be included in the offering. Understand where your offering is today and keep up-to-date with future direction in the industry
• Lead the cross-functional internal team of technical solution architects, delivery teams, IT teams, sales teams, finance, procurement, security, and other internal teams to ready the offering to launch. Validate offering with sales and customers, sometimes participating in pre-launch RFQs.
• Provide input to marketing staff to ensure they are able to generate high-quality sales and training aids such as brochures, sales guides, training courses, press releases and web content
• Feed requirements into IT teams to build capabilities for next-generation, longer-term offering phases

Basic Qualifications

• Bachelor’s degree
• 3+ years of managed services product development experience for service desk for a variety of enterprise-level customers.
• 5+ years of managed services delivery for a Global Service Desk, working for a Systems Integrator, Managed Services Provider or competitive PC OEM.

Preferred Qualifications

• Experience building service offerings that fit into a device-as-a-service lifecycle a plus
• Deep Knowledge of the ServiceNow platform
• High level of communication & presentation skills to all levels of management and staff.
• Strong business & financial acumen
• Ability to thrive in a fast-paced environment
• Collaborative approach to meeting business objectives and ability to influence at all levels of matrixed organizations.
• Experience working with global teams and conducting business internationally.