Lenovo

About Lenovo:

Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy, and sustainable digital society. By designing, engineering, and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation – to create better experiences and opportunities for millions of customers around the world. Join us in defining our world of tomorrow and creating smarter technology for all!

Lenovo's Infrastructure Solutions Group provides end-to-end IT solutions and services for organizations at any scale. We empower our customers to dramatically accelerate their organizations, improve their industries, and solve humanity’s greatest challenges. A trusted partner every step of the way, we provide reliable infrastructure and support with Smarter Infrastructure Solutions, Cloud Computing, Analytics, AI, As-A-Service, Edge Computing, and more.

Who You’ll Work With:

At Lenovo, we strive to do things differently so that we can consistently become better—for our customers, our employees, the communities where we do business, and the environment. An important part of that strategy is our Asset Recovery Service Offering for sustainable and environmental End of Life management of IT hardware. The Lenovo Infrastructure Solutions Group (ISG) Asset Sustainability Service Designer will play an important role in driving the growth of this offering globally.

About the Role

Lenovo Value Recovery (LVR) is an exciting new business unit dedicated to the circular economy through the reuse, refurbishment, and redeployment of hardware solutions.  LVR operates as a small start-up company within Lenovo and is given the autonomy to create the global operational infrastructure needed to support this new business unit.   This newly formed team is made up of individuals with diverse backgrounds in product development, customer sales and support, finance, and supply chain operations.

This is a fantastic opportunity to get in at the start of a relatively new and growing business area, to help establish new processes, and to shape the future direction of an organization. Multiple positions are available, and we are looking to fill positions within EMEA, North America, Latin America, and Asia Pacific.   Applicants from any region will be considered who are located within working distance of a Lenovo Office.   Applicants will be expected to be able to work in a hybrid model of remote and office working with some customer and vendor travel

Responsibilities

You will have responsibility for the end-to-end solution of Asset Recovery Service (ITAD) Deals, working with Lenovo Hardware and Service Sellers, Vendors, Project Managers, and other stakeholders to provide attractive and creative solutions to our customers and partners. Critical success will be through managing effective communication between all parties involved in the deal and the suitability and accuracy of the final solution against expectations. Customer satisfaction with the delivered solution will be a key metric.

The successful candidate will work in close coordination with our regional and global teams and our vendor network on activities to:

• Manage solutioning stages of Asset Recovery Deals and ITAD opportunities within the Lenovo ISG Organization
• Manage and coordinate solutions activity across Internal and External business groups, acting as the focal point with Sales teams on individual deals
• Coordinate activity with other members of the ‘One Lenovo’ Asset Recovery Team
• Identify Processes and Offering Improvements
• Work with Vendors and Sales Teams to ensure winning solutions are proposed from both a pricing and solutioning perspective
• Position Asset Recovery Services within other Lenovo Sustainability Services and Value Recovery Services for Customers and Sellers.

Position Requirements: 

• University degree.
• Demonstrable understanding and experience of the ITAD (IT Asset Disposal) industry (4+ years’ experience in business-related activities e.g. technical solutioning, operations management, sales support, process communications)
• Technical familiarity with Datacenter environments
• External Vendor Relationship Management experience would be a strong advantage
• Proven support for the success of sales engagements. A winning mentality and approach to Deals
• Ability to manage multiple concurrent projects and priorities
• Demonstrable success working in a multicultural, multinational environment preferred
• Excellent communication skills (oral, written) in English language, any other language is an advantage.
• Experience in creating and delivering internal and external communication and education
• Mature personality, able to work independently, a strong sense of customer service
• A demonstrated ability and continuing desire to work under pressure, and aggressively attack tight deadlines
• Strong attention to detail and thoroughness in completing tasks, tracking, and updating opportunities correctly.
• Good working knowledge of standard business applications

Why Lenovo?  

Lenovo is a US$70 billion Fortune Global 500 company, with 60,000+ employees and operating in 180 markets around the world.  We are #1 PC company on the planet, BCG's 50 most innovative companies, and one of Interbrand’s 100 BEST global brands.  Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society.  By designing, engineering and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation – to create better experiences and opportunities for millions of customers around the world.