General Information

Req #
WD00038015
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Tuesday, August 9, 2022
Working time:
Full-time
Additional Locations: 
* India - Karnātaka - Bangalore - Mobile
* India - Karnātaka - BANGALORE - Mobile

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Lenovo (HKSE: 992) (ADR: LNVGY) is a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. To find out more visit https://www.lenovo.com,and read about the latest news via our StoryHub.

  • Elaboration and implementation of strategies for the development of the Premier Contact Center & Services
  • Ensuring efficient and effective human resources services.
  • Ensuring efficient logistical services, including office procurement.
  • Information and communication management.
  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customers issues and follow problems through to resolution.
  • Set a clear mission and deploy strategies focused on that mission.
  • Develop service procedures, policies and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Analyze statistics and compile accurate reports.
  • Recruit, mentor and develop customer service agents, support functions and nurture an environment where they can excel through encouragement and empowerment.
  • Keep ahead of industry's developments and apply best practices to areas of improvement
  • Run a strong BMS with service business organization
  • Cost ownership of tower 1 expense
  • Drive KPI target with team through regular BMS. Plan and update through MBR & QBR
  • Drive productivity and support region forecasting for quarterly HC approvals and future STAMP
  • Work closely with Geo team to leverage and WIN
  • Involve team with WW/Geo projects for service delivery differentiation
  • Responsible to support all SSG Tower 1 services including Premier Support, Support Services, Protection, Billables, Config, Deployment and ARS
* India
Karnātaka

Additional Locations: 
* India - Karnātaka - Bangalore - Mobile
* India - Karnātaka - BANGALORE - Mobile
* India - Karnātaka - Bangalore - Mobile, * India - Karnātaka - BANGALORE - Mobile
* India - Karnātaka
* India

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
 
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
 
Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.
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