General Information

Req #
WD00034168
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Thursday, September 29, 2022
Working time:
Full-time
Additional Locations: 
* India - Karnātaka - Bangalore - Mobile
* India - Karnātaka - BANGALORE - Mobile

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

  • L2 level BAU and incident support on Network technologies (Switching, Routing, Firewall, WLAN, WAN, SDWAN, SDN, etc.)
  • Provide escalation support to L1 team.
  • Technical transition of Networking and Security technologies for new FMS customers.
  • Prepare the technical SOPs for Networking and Security domain for managed services and implementation services.
  • Escalating and getting solution from L3 / OEM Support Team
  • Implementation and troubleshooting of complex Networking and Security environment
  • Implement and troubleshoot hardware & Software issues in Networking and Security domain.
  • OS upgrade & patching
  • Task Automation using Scripts
  • Plan and execute activities from pre to post. Create POA with all required details.
  • Implementation & Troubleshooting of Networking and Security environments
  • Network hardening & Performance tuning
  • Keeping up to date with technology trends and developments.
  • Work closely with service delivery team and ensure the agreed KPIs with customers are met.
  • Support L3 team to prepare the RCAs on time for all P1 tickets, critical issues and on need basis.
  • Work closely with L3 team to identify risks and form contingency plans.
  • Always ensure customer satisfaction
  • Generate accurate, high quality trouble ticket, incident documentation, and knowledgebase updates, as well as other customer and problem documentation as required.
* India
Karnātaka

Additional Locations: 
* India - Karnātaka - Bangalore - Mobile
* India - Karnātaka - BANGALORE - Mobile
* India - Karnātaka - Bangalore - Mobile, * India - Karnātaka - BANGALORE - Mobile
* India - Karnātaka
* India

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
 
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
 
Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.
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