Customer Success Manager - - 46625

General Information

Req #

100014354

Career area:

Services

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Thursday, October 13, 2022

Additional Locations:

* Argentina

* India

* Malaysia

* Mexico

* Romania

* Slovakia

* United Kingdom

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

We are looking for a smart, enthusiastic, and motivated individual to join us at ground 0 as we launch a new business offering. As part of the Lenovo Customer Success team, you will own our customer relationships, our Customer’s realization of Lenovo’s value proposition and ultimately enable an effortless experience. This is a new role within Lenovo, so you will be hands-on establishing processes and defining systems as we scale our infrastructure.

You will take on key initial customers requiring high-touch and training as they onboard in the next 6 months. Over time, your growth as a trusted advisor to our Customers and product expertise with Lenovo’s technology will position you to help our Customers best navigate their evolving environments. This is a great opportunity to learn, grow, and own a critical new aspect of Lenovo’s business.

What you'll do:

• Operate as an Account Manager, handling customer requests – including proactive issue resolution, issue escalation, and usage trending and forecasting

• Support the onboarding process for new accounts to ensure successful implementations

• Establish and maintain close relationships with clients at multiple organizational levels

• Grow, and expand customer product adoption and revenue

• Develop offering reports to communicate status of operations to customers and internal teams

• Develop a deep understanding of Lenovo’s technology to help create best practices for customer success (e.g. help create presentations, reports, etc.)

• Provide internal operations support - including coordinating across internal business functions, reconciling invoicing, optimizing and documenting workflows, contract management

Position Requirements:

• Passionate about creating value for your Customers

• 4-5 years of account management, consulting, project management, or sales experience

• Client facing experience within a technology company is required, subscription business model experience preferred

• Demonstrated strong Finance analytical capability, with experience building, analyzing, and interpreting customer data to influence stakeholder decision making

• Proven ability to manage multiple projects simultaneously with strict attention to detail

• Ability to interact with enterprise customer teams at various levels of technical and non-technical depth

• Experience providing insights, building relationships with, and driving value to C-Level clients in B2B environment

• Experience discovering key goals and steering customer stakeholders with success plans

• Exceptional communication and presentation skills (both written and verbal)

• Experience working with cross-functional teams (Marketing, Finance, Product, Sales, Support, Revenue Ops) to provide Voice of the Customer

• Extensive knowledge of Salesforce, Microsoft Office required

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

* Argentina, * India, * Malaysia, * Mexico, * Romania, * Slovakia, * United Kingdom