Lenovo

Premier technical support is a new and exciting Lenovo division.

Premier technical support is a new and exciting Lenovo division. We are looking for an enthusiastic Technical Trainer to join the NA Premier support team. You will assess and develop technical training materials and programs and help team members develop skills that will make them better professionals. 
 
The technical trainer must be extremely knowledgeable in the field of I.T and have expertise in Hardware Troubleshooting possessing solid technical aptitude. Additionally, we expect you to be an excellent communicator, able to explain complex subjects in a clear and interesting way. 
The goal is to contribute to the development of the team's technical/IT skills to meet organizational and customer needs. 

 
Responsibilities: 

• Devise technical training programs and assessments 
• Produce training schedules and classroom agenda 
• Determine course content based on new products & technologies 
• Prepare training material (presentations, hands-on, etc.) 
• Execute training sessions, webinars, workshops, etc. in groups and individually 
• Arrange for and conduct on-site (Partner, Customers) training when needed 
• Keep and report data on completed courses, absences, issues 
• Observe, evaluate & measure results of training programs 
• Determine overall effectiveness of programs and make improvements and updates as required 

Basic Requirements: 

• 2-4 years of experience in delivering technical training 
• Knowledge of modern training techniques and tools in technical subjects 
• 2-4 years of experience in designing technical course content 
• Ability to address training needs based on internal metrics 

• Working knowledge of MS Office (especially PowerPoint) 
• Outstanding communication skills and comfortable speaking to internal and external team members & customers 
• Excellent organizational and time-management abilities 
• Relevant technical field certifications (ITIL 4, Tafe train the trainer certification IV)
• Knowledge about ESD (electro-static discharge) and appropriate repair procedures 
• Business fluent French and English

 
What Lenovo can offer you: 

• Opportunities for career development & growth 
• Opportunity to have an impact and bring own added value 
• Access to various training 
• Performance-based rewards