Lenovo

We are looking for an enthusiastic Technical Trainer to join our Premier support team. You will assess and develop technical training materials and programs and help team members develop skills that will make them better professionals.

Technical trainer must be highly knowledgeable in the field of IT and have expertise in Hardware Troubleshooting possessing solid technical aptitude. Additionally, you are an excellent communicator, able to explain complex subjects in a clear and interesting way.
The goal is to contribute to the development of the team's technical / IT skills to meet organizational and customer needs.

You will report to our Technical Support Manager in the UK. 

Day-To-Day Tasks: 

• Devise technical training programs and assessments
• Produce training schedules and classroom agenda
• Determine course content based on new products & technologies
• Prepare training material (presentations, hands-on etc.)
• Execute training sessions, webinars, workshops etc. in groups and individually
• Arrange for and conduct on-site (Partner, Customers) training when needed
• Keep and report data on completed courses, absences, issues
• Observe, evaluate & measure the results of training programs
• Determine overall effectiveness of programs and make improvements and updates as required

• Proven experience in delivering technical training
• Knowledge of modern training techniques and tools in technical subjects
• Experience in designing technical course content
• Ability to address training needs based on internal metrics
• Working knowledge in MS Office (especially PowerPoint)
• Outstanding communication skills and comfortable speaking to internal and external team members & customers
• Excellent organizational and time-management abilities
• Relevant technical field certifications (ITIL 4, TAFE, Train the trainer certificate IV)
• Knowledge about ESD (electro-static discharge) and appropriate repair procedures

• Opportunities for career development & growth
• Opportunity to have an impact and bring own added value
• Access to various trainings
• Performance based rewards