General Information

Req #
WD00030218
Career area:
Services
Country/Region:
Malaysia
State:
Selangor
City:
Selangor Darul Ehsan
Date:
Thursday, July 14, 2022
Working time:
Full-time
Additional Locations: 

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Description and Requirements

We are looking for an enthusiastic Technical Trainer to join our Premier support team based in Kuala Lumpur, Malaysia. You will assess and develop technical training materials and programs and help team members develop skills that will make them better professionals.

The Technical Trainer must be extremely knowledgeable in the field of I.T and have expertise in Hardware Troubleshooting possessing solid technical aptitude. Additionally, we expect you to be an excellent communicator, able to explain complex subjects in a clear and interesting way.


The goal is to contribute to the development of the team's technical/IT skills to meet organizational and customer needs.


Responsibilities
  • Devise technical training programs and assessments
  • Produce training schedules and classroom agenda
  • Determine course content based on new products & technologies
  • Prepare training material (presentations, hands-on etc.)
  • Execute training sessions, webinars, workshops etc. in groups and individually
  • Arrange for and conduct on-site (Partner, Customers) training when needed
  • Keep and report data on completed courses, absences, issues
  • Observe, evaluate & measure results of training programs
  • Determine overall effectiveness of programs and make improvements and updates as required

Requirements
  • Three to Five (3-5) years of relevant experience in delivering technical training in a contact center environment.
  • Knowledge of modern training techniques and tools in technical subjects
  • Experience in designing technical course content
  • Ability to address training needs based on internal metrics
  • Working knowledge in MS Office (especially PowerPoint)
  • Outstanding communication skills and comfortable speaking to internal and external team members & customers
  • Excellent organizational and time-management abilities
  • Relevant technical field certifications (ITIL 4, Tafe train the trainer cert IV)
  • Knowledge about ESD (electro-static discharge) and appropriate repair procedures
  • Fluency in English, Mandarin/ Cantonese, and any additional languages is an advantage

Additional Locations: 
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