General Information

Req #
WD00030105
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Monday, November 28, 2022
Working time:
Full-time
Additional Locations: 
* India - Karnātaka - Bangalore - Mobile
* India - Karnātaka - BANGALORE - Mobile

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Participates in design of call audits.

• Performs call monitoring according to monitoring formats & quality standards and provides trend data to management team.

• Uses quality monitoring data management system to compile and track performance

at team and individual level.

• Performs monitors of Inside Sales email responses.

• Participates in customer listening programs to identify customer needs and

expectations.

• Provides actionable data to various internal support groups as needed.

• Coordinates and facilitates call calibration sessions for staff.

• Provides feedback to team leaders and managers help them to sync better within the

team

• Prepares and analyses internal and external quality reports for management staff

review.

* Hong Kong, * India, * Macau, * Malaysia, * Singapore
Karnātaka

Additional Locations: 
* India - Karnātaka - Bangalore - Mobile
* India - Karnātaka - BANGALORE - Mobile
* India - Karnātaka - Bangalore - Mobile, * India - Karnātaka - BANGALORE - Mobile
* India - Karnātaka
* Hong Kong, * India, * Macau, * Malaysia, * Singapore

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
 
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
 
Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.
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