Lenovo

Experience & Skills:

• Education: Bachelor’s degree or equivalent in technology is preferred.
• Experience: Minimum of 16+ years of relevant experience in Delivery Operations management, and minimum 6 years of experience in managing a NOC/SOC/RIM, preferably with multiple customer landscape and SOC environment
• Proficiency in NOC & SOC Managing and Implementing the international standard process, Datacenter migration, Continues Improvement (SIP), Risk Optimizes, CAPA, Business Continuity, Disaster Recovery Planning, etc.
• Demonstrated abilities in setting up and running Security Operations Centers and mature operations.,
• Sound knowledge of security landscape for large organizations
• Worked in a SOC environment in a Managed Services organization.
• Experience in understanding the security dynamics of customers and engage the team appropriately
• Awareness of the latest developments in the SIEM technologies.
• Lead installation, configuration, of medium to large SOC implementation projects
• Driven service improvement plans
• Perform goal settings for multiple levels of resources
• Understanding of the HR related aspects of SOC management
• Identify and train the SOC resources in necessary skills and upkeep the skills continuously
• Awareness of different industries and the KPI required for providing solution to customer requirements
• Clarity on scope management.
• Preferably certified on CISM / CISSP / CISA / SIEM / SOAR
• Must be a team leader
• Assert himself/herself and take tough decisions
• Handle escalations
• Ready to take ownership from end-to-end
• Excellent Customer interaction skills
• Research oriented mindset to analyze complex situations
• Have ability to mentor junior resources
• Time management
• Worked as Cyber Sec. Engineer in the past and organically grown to lead the team.
• Demonstrated experience leading teams in a high-pressure environment
• Demonstrated experience developing and managing to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Excellent knowledge of IT networks, ISP Services, Network Management, Firewalls, Load Balancers, Servers, EDR, XDR, SIEM, VMs, Cloud (AWS, Azure, GCP)
• Experience in managing teams in a 24/7 environment
• Experience in managing vendor relationships and support
• Demonstrated ability to multi-task and manage multiple initiatives/projects in the execution of daily operations
• Demonstrated telephone, communications, interpersonal skills, and ability to follow established guidelines, policies, and procedures
• Highly skilled in analysis of and documentation of root-cause analysis
• Advanced knowledge of tools like SIEM, EDR, XDR, PIM-PAM, etc.
• Ability to supervise and motivate others
• Ability to work with others to resolve problems, handle requests or situations
• Experienced in supporting heterogeneous IT environment for Large / medium Manage Service accounts.
• Proficient in Reporting and Visualisation Tools
• Good understanding of ITIL (Information Technology Infrastructure Library) principles and preferably ITIL Foundation certified.
• Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to senior leaders, and business concepts
• Experience in implementing and maintaining Best Practice” (ITIL) technology and processes to ensure high customer satisfaction and good technical outcomes.
• Experience in coordinating with different teams geographically.
• Able to adapt to quick requirements change and produce fast solutions.
• Ability to adhere to policies & procedures.
• Knowledge of monitoring & ticketing tools
• Good experience in MIS reporting
• Excellent Conflict Management skills
• Excellent Analytical and Problem-solving skills
• Non-excitable, calm under pressure.
• Customer focused, sensitive to customer needs, their critical business cycles, and schedules.
• Possess a pro-active posture and committed to continuous improvement
• Experience with various service delivery tools
• Ability to work for large organization in a complex and heterogeneous IT environment
• Ability to work across Geographies and multi-cultural environments.

Job Deliverables:

• Provides leadership for the SOC in a 24/7 operating environment
• Responsible for SOC strategy.
• Leading and managing the Security Operations and team of SOC analysts and consultants
• Primarily responsible for directing security event monitoring, management and response and cyber intelligence
• Ensuring incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring
• Ensuring compliance to policy, process, and procedure adherence and process improvisation to achieve operational objectives
• Revising and develop processes to strengthen the current Security Operations Framework, Review policies and highlight the challenges in managing SLAs
• Responsible for overall use of resources and initiation of corrective action where required for Security Operations Center
• Ensuring daily management, administration & maintenance of security devices to achieve operational effectiveness
• Ensuring threat management, threat modeling, identify threat vectors and develop use cases for security monitoring
• Creation of reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt.
• Develop staffing and skills matrix to ensure depth and breadth of coverage for all SOC shifts
• Maintain constant vigilance and situational awareness of all incidents, escalations, and events
• Create operational dashboards, reports, and other visual and quantitative management tools to track and report on security threats and events and other KPI metrics
• Assist in developing and maintaining SOC governance processes, documentation, and recommend automation tasks to eliminate manual processes
• Defines and documents process and process improvement within the SOC
• Recommends technology strategies, policies, and procedures
• Escalation point of contact for all major security incidents
• Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment.
• Coach and mentor teams to ensure personnel are working as efficiently and accurately as possible in a team oriented professional culture.
• Ensure all Root Cause Analysis (RCAs) are completed accurately and timely, with the ability to present to executive leadership.
• Work with the relevant stakeholders and the team to carefully plan, design and deploy with continual improvements to service quality.