Lenovo

About Lenovo:

At Lenovo, there’s no sitting around and wondering what’s next. Around here, you see what’s needed and you make it happen. You bring your unique perspective to our international, multicultural team—and then you jump in, team up, push the limits, and forge new paths. And while you’re changing what’s possible for the world, you’re expanding the limits of what’s possible for yourself.

We’re a $70 billion Fortune Global 500 company operating in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy, and sustainable digital society. By designing, engineering, and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation – to create better experiences and opportunities for millions of customers around the world.

These are your detailed responsibilities:

• Responsible for E2E SaaS operation process for India + CAP countries
• Order management of SaaS/SW Products.
• Catalog management
• Strong effort to learn internal tools related to Software & cloud products to be able to run through orders, able to explain to internal sales and external customers.
• Strong self-effort to learning products & billing structures.
• Order management
• Refund/adjustment management
• Vendor Payment
• Billing/Invoice issue handling identify issues and lead to solving/fixing issue work with the billing team.
• In-Direct onboarding registration work for new business partners.
• Maintain/create/ Optimize operation materials internal/external for smooth & easy to understand operation.
• Cover any operational work for other countries during team members are on holiday/OaOF.
• Monthly active summary report submission based on the requirement.
• High Job performance based on KPI
• Team weekly report raise to team leaders.
• Ad-hoc work request from the team leader.

What you’ll bring/ Position Requirements:

• 5 years or above candidates with in-depth experience in the sales operation process.
• Microsoft office skills - able to create reports and presentations and daily communication. (Outlook, Excel, PowerPoint, etc).
• Growth mindset and can-do attitude able to challenge new issues/tasks.
• Problem-solving and good communication skills in English, and other languages are a plus.
• Strong learning skills.
• preferably Candidates with experience in Microsoft Cloud Services (M365 and Azure) or software.
• Be an expert on internal/external systems & portals.