General Information

Req #
WD00047838
Career area:
Services
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Thursday, December 15, 2022
Working time:
Full-time
Additional Locations: 
* Slovakia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements



We are looking for a Service Delivery Manager for mobile service operations and Project management of EMEA projects. You will report to EMEA Senior Services Operations Manager.


Key Objectives of Position:
  • This Service Delivery role is an end-to-end delivery and operations role, interacting with the service providers, customers and our sales teams to provide guidance, governance and reporting on operational performance, customer experience and spend. Financial planning and ownership for the territory is a key function in delivering in line with business requirements.
  • This activity will include monitoring and tracking performance and spend metrics, identifying trends and if markets are on or off track, ensuring adequate plans in place to consistently meet performance targets.
  • This role will work closely with our customers/key accounts to manage service enquiries end-to-end. 
  • This role partners closely with our supporting functions in order to deliver on our service goals across the territory by leading as the service focal point.
  • Leading EMEA operational projects to ensure well executed projects and outcomes. Ensuring consistency across countries and best practice.

Day to Day tasks:
  • Work with service providers to provide guidance, governance and reporting on performance KPIs
  • Hold regular review meetings with key service providers, customers and sales teams
  • Ensure service providers adhere to agreed training and certification programs
  • On-board any new providers; ensuring education of program expectations and KPI tracking
  • Deep Dive appraisals of operating metrics (OTD, CX, Spend) as related to operational performance, spend and CX
  • Identify performance improvement opportunities
  • Contribute to weekly BMS meetings and MBR reviews with both service operations and projects
  • Initiate and drive new and ongoing projects

Key Competencies Needed:
  • Working Knowledge on Windows Operating Systems and MS Products
  • Effective communication skills at all levels - written and verbal
  • Able to read and effectively interpret data
  • Ability to drive and executing activities in Service Delivery transformation projects
  • Able to prioritize in a fast paced, dynamic work environment
  • Ability to commit and hold to delivery dates, but also work with agility and speed to respond to short-notice requests

Critical Skills:
  • Strong understanding of the supply chain/logistics model
  • Strong Project Management experience
  • Ability to read and understand Service Provider contracts
  • Good ability to communicate ideas, sound knowledge technology products
  • Financial acumen

Candidate Pre-requisites / Previous Experience:
  • 8+ years of experience leading service delivery operations across multiple key functions including, supply chain/logistics, field and repair centre depot operations, managing complex projects
  • Experience within Technology Services managing complex projects & driving end to end process improvements
  • Demonstrated ability to create relationships at any level of the organization, influence others, at peer and executive levels, to drive change
  • Excellent data analytical skills, to establish correlations and establish insight.  Able to independently lead stakeholder interviews, workshops and associated collaborative analysis sessions at all levels

Qualifications:
  • Bachelor Degree or Qualification in IT or a relevant field.
  • Excellent project management skills; PMI certification and/or Lean Six Sigma experience preferred.


What we will offer you?

  • An open and stimulating environment within one of the most forward thinking IT companies
  • Flat structures and fast decision-making processes
  • A modern and flexible way of working to combine personal and professional life
  • An international team with a high focus on diversity

For Slovakia only: Base gross monthly salary from minimum 2 350 EUR and above, depending on experience + variable part 12% of your annual earnings


We are looking forward to discuss the position with you!


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
* Slovakia

Additional Locations: 
* Slovakia
* Slovakia
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