Lenovo

■ About Lenovo culture

Our culture defines us…it's our DNA. We call it the “We Are Lenovo” culture and it's the values we share and the business practices we deploy. It's how we address our day-to-day commitments. The “We Are Lenovo” culture is embodied in the statement: We do what we say, we own what we do, and we like to constantly wow our customers

・CUSTOMERS in everything we do

・Global TEAM players guided by integrity and TRUST

・ENTREPRENEURS committed to driving change

・INNOVATORS who relentlessly pursue new idea

Our culture is what has enabled us to consistently raise the bar on delivering break-through innovations, award-winning designs, and strong financial performance.To know more about who we are, visit https://www.lenovo.com/jp/ja/about/whoweare

◇Position Description◇

■About Organization

- Report to : Manager, AP Services Marketing

- Subordinates : 0

- Number of Peers : 3

■Roles and responsibilities

- Lenovo Services is seeking a Product Marketing Manager for Lenovo Solution and Services Team to lead the service marketing program and service product lifecycle. This person will serve in a service market leading role reporting to Manager, AP Services Marketing. This is a service portfolio management role as a partner of Lenovo service sales and marketing team who will be responsible for driving services booking, GAAP revenue,PTI (Pre-Tax Income) by offering the competitive service menu and expands service portfolios with Global Lenovo Leaders.

The team’s primary focus is 4P (Product, Price, Place, Promotion), branding, new services launch, marketing parts number creation, marketing seminar, market communications and service registration in terms of KPI management of daily execution of the business.

- This position leads product localization and sales enablement such as product marketing finesse for Japan market, sales training customizing AP content, product demo including script and environment preparation, marketing campaign planning and execution and etc.

- This position also leads planning and managing key activities and initiatives that are driven by team members. From the point of view, he/she will program manage Service Marketing responsibilities as PM or Controller.

S/he will work closely with the Japan services sales team, Lenovo Japan 4P team, and 4sales organizations (GA, KA, Channel/Retail, Consumer). S/he also has to establish good and close communication with Lenovo global service sales, marketing and offering team.

- Manage service product lifecycle through developing, launching, and end of service life (EOSL), as a portfolio owner

- Manage Marketing Planning(aka, 4P), Budget, Evidence and delivery contractor

- Release service marketing announcement letter not only internal but also external

- Sales training and seminar/event

- Delivery readiness (Partner, Service delivery team)

- Online Web contents creation

- Create Service T&C and SOW in Japanese

- Maintenance Marketing Parts number (price, costing, GP%)

- Competitive analysis

- UAT management for new marketing tools

- Create a mid-term roadmap for services sales marketing group covering Enterprise /

Channel / Web sales divisions

- Design and facilitate meetings to efficiently solve business issues

- Monitor continuously and consistently business performance and initiative progress on

daily, weekly, monthly and quarterly basis

- Facilitate issue solving and drive execution of recovery plans for KPIs

- Localization of marketing assets based on the understanding of Japan market

 Sales enablement through training, demo, sales support

- Marketing campaign planning and execution to enhance sales revenue

- Define and build end to end process from sales to delivery

■Key Interaction with:

- Global/AP Service Marketing

- Japan Service Delivery Organization and Advanced Service Delivery

-  4P, Lenovo Sales, Legal, Finance

- Web Marketing

- Order and delivery process management with SOP and Dalian team

◇Requirements◇

■Must Have – essential

【Experience】

- 5+ years of experience in sales marketing, sales enablement, product/service  planning, service sales and marketing in the PC market or the IT industry - Financial and business administration background

- Pricing, costing for service menu

- Experience of project management

- Logical thinking, analysis and communication skills 

- Business-level English skills (TOEIC 730 or above)　

- Native Japanese speaker

- Work effectively with cross functional teams　

- Strong communication and negotiation skills

- Advanced user of Excel, PowerPoint 

【Skill, Competency】

- DRIVES FOR PERFORMANCE – Customer focus

- DRIVES FOR PERFORMANCE – Metric driven & fact based

- WINNING ATTITUDE – Energizes the Team 

(e.g. Be able to motivate relevant teams/employees effectively)

- EMBRACES CHANGES – Acts Quickly & With a Sense of Urgency

- COMMUNICATES OPENLY – Confronts Disagreements & Commits to Shared Solution

■Good to have - desirable

【Experience】

- 7+ years of experience in selling/working in the PC/Hardware services or related industry

- Knowledge and experience in service sales and marketing in the PC (IT) market

- Experience Support Services, Professional services or Managed Services

- MBA 

- Demonstrated strong leadership to cope with change