General Information

Req #
WD00044274
Career area:
Services
Primary Location
MY - Petaling Jaya
Country/Region:
Malaysia
State:
Selangor
City:
Petaling Jaya
Date:
Wednesday, November 16, 2022
Working time:
Full-time
Posting Locations
MY - Petaling Jaya
Additional Locations: 
* Malaysia - Selangor - Selangor Darul Ehsan - Mobile

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Testing

Summary: 

In this position, you will manage the vendor management activities for Lenovo's services line of business.

Key Responsibilities

  • Own and resolve day-to-day service issues as highlighted by or relevant to Lenovo Service Providers.
  • Act as the first point of contact for vendor operations, ensuring communications are actioned in a timely and effective manner.
  • Provide regular and accurate operational and performance reporting to Lenovo Service Providers.
  • Maintain governance and audit processes targeted to Lenovo Service Provider KPI achievement and management of cost.
  • Manage penalty programs for parts non-return.
  • Manage 5-6 member team.
  • Ensure the accuracy of Lenovo Service Provider bonus and pay for performance programs.
  • Ensure Lenovo Service Providers are compliant with certification and training programs.
  • Proactively identify and act upon opportunities related to customer experience and satisfaction in Service Delivery.
  • This role is required to support the ANZ time zone.
Qualification and Experience
  • Bachelor's degree or Diploma in Information Technology or Hardware or related discipline.
  • Relevant 5-7 years of experience in people management.
  • Excellent and effective communication skills in English.
* Malaysia
Selangor

Additional Locations: 
* Malaysia - Selangor - Selangor Darul Ehsan - Mobile
* Malaysia - Selangor - Selangor Darul Ehsan - Mobile
* Malaysia - Selangor
* Malaysia
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