General Information

Req #
WD00044274
Career area:
Services
Country/Region:
Malaysia
State:
Selangor
City:
Selangor Darul Ehsan
Date:
Wednesday, November 16, 2022
Working time:
Full-time
Additional Locations: 
* Malaysia - Selangor - Selangor Darul Ehsan - Mobile

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Summary: 

In this position, you will manage the vendor management activities for Lenovo's services line of business.

Key Responsibilities

  • Own and resolve day-to-day service issues as highlighted by or relevant to Lenovo Service Providers.
  • Act as the first point of contact for vendor operations, ensuring communications are actioned in a timely and effective manner.
  • Provide regular and accurate operational and performance reporting to Lenovo Service Providers.
  • Maintain governance and audit processes targeted to Lenovo Service Provider KPI achievement and management of cost.
  • Manage penalty programs for parts non-return.
  • Manage 5-6 member team.
  • Ensure the accuracy of Lenovo Service Provider bonus and pay for performance programs.
  • Ensure Lenovo Service Providers are compliant with certification and training programs.
  • Proactively identify and act upon opportunities related to customer experience and satisfaction in Service Delivery.
  • This role is required to support the ANZ time zone.
Qualification and Experience
  • Bachelor's degree or Diploma in Information Technology or Hardware or related discipline.
  • Relevant 5-7 years of experience in people management.
  • Excellent and effective communication skills in English.
* Malaysia
Selangor

Additional Locations: 
* Malaysia - Selangor - Selangor Darul Ehsan - Mobile
* Malaysia - Selangor - Selangor Darul Ehsan - Mobile
* Malaysia - Selangor
* Malaysia
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