Lenovo

Senior Transition/Transformation Program Manager supporting a variety of stakeholders and groups within the organization to collaborate, understand common objectives, and plan how to achieve these objectives. Coordinating meetings, supporting, and enabling members of the project team to implement robust strategic and tactical plans. Global working environment needs flexibility and availability to work with business time zone as needed.

Senior Transition/Transformation Program Manager will collaborate closely with geography execution teams responsible for Contact Center, Field Services, Parts & Logistics, etc. to ensure alignment of global vision and execution across all geographies. Ability to help in creation of process & tools that enables Lenovo’s growth.

Candidate to improve processes and drive customer-centric thinking & operational efficiency in a collaborative manner across Services and Solution Group. We are looking for a hands-on, organization champion who can translate the most complex problems into digestible content.

OBJECTIVES:

·       Key aim of this role is to improve processes and drive customer centric thinking & operational efficiency in a collaborative manner across the platform organization (entire Lenovo product range)

·       Identify process improvements globally alongside the Workstream Leaders.

·       Work together with the respective process owners / Workstream / CDTO / IT Team driving harmonization.

·       Facilitate the meetings where appropriate

·       Collaborate with the GEO focal and Workstreams to enable and realize the process & solution deployment.

·       Pro-active, professional, and able to demonstrate full commitment to exceptional customer care and service in all activities. Work as a key member of the team.

·       Possess the expert knowledge to identify opportunities for change and the ability to convey the need for change.

ACCOUNTABILITIES: 

·      In conjunction with business team, will plan project management, including setting  deadlines, prioritizing tasks, and assigning team members to various deliverables.

·       Overseeing the development of the project and supporting the team to successfully carry out their tasks efficiently while upholding the company's standards.

·       Leverage knowledge and experience with Service technologies to partner with IT groups ensuring we effectively optimize and enhance our technologies, in order to improve operational effectiveness and customer experiences.

·       Recommending process improvements, technical solutions and determining software development requirements in cooperation with DTIT.

·       Working alongside Business teams and DT throughout the development, scenario building, testing, and implementation of technical solutions.

·       Accurately documenting the project's creation, development, and execution as well as documenting the project's scope and justification.

·       Monitoring project reporting and assist team in reporting to Senior Management and stakeholders.

·       Maintain and improve the business processes and lead solution deployments, EDI/API mapping, setup, configuration, testing and Trading Partner setup/maintenance.

EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS: 

      Required:

·       Degree in Engineering or Business Administration

·       100% bilingual (English-Spanish)

·       At least 5 years of progressive work experience in a large, global customer support organization

·       Good interpersonal and multi-tasking skills, problem solver and team player

·       Experience in implementing ERP systems like MSD, Service Now, Microsoft Dynamics, SAP

Knowledge and Skills:

·       Experience working in a global IT environment at large scale

·       Good knowledge of business operations and project management

·       Good ability to recommend and implement technical solutions & business process improvements for cross-functional projects at Global level.

·       Knowledge and Experience in implementing EDI / API integration with Partners

·       Hands on Experience in SQL queries, Power BI report bldg., MSD Configuration.

·       Knowledge of systems and software engineering to optimally integrate subject expertise in solution designs.

·       Ability to communicate effectively with internal departments, senior leaders, Services Vendors/partners and customers demonstrating.

·       Strong analytical and problem-solving skills, has good experience in managing integrations with Vendors / Partners.