General Information

Req #
WD00000564
Career area:
Hardware Engineering
Country/Region:
Mexico
State:
Nuevo León
City:
Monterrey
Date:
Tuesday, November 1, 2022
Working time:
Full-time
Additional Locations: 
* Mexico - Nuevo León - Monterrey - Mobile
* Mexico - Nuevo León - Monterrey

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Product Engineering (PE) professional to support Server products within Lenovo’s InfrastructureSolutions Group (ISG) product portfolio. The Server PE provides Level 3 technical support to the field, interfacing with Level 1 / 2 to resolve the more complex and/or urgent customer escalations. The Server PE works directly with development, quality and/or manufacturing engineers to isolate and help perform root cause analysis of defect issues. The Server PE also provides field communications such as Service Tips and fix releases, drives field action plans to address design and/or quality issues, manages the technical resolution plan for pervasive field issues, and drives lessons learned through a closed loop continuous improvement process. Product Engineering support begins just prior to product introduction by participating in the Ship Support sign-off and continues through the product life cycle until end-of-life.
* Mexico
Nuevo León

Additional Locations: 
* Mexico - Nuevo León - Monterrey - Mobile
* Mexico - Nuevo León - Monterrey
* Mexico - Nuevo León - Monterrey - Mobile, * Mexico - Nuevo León - Monterrey
* Mexico - Nuevo León
* Mexico
Go back