General Information

Req #
WD00025657
Career area:
Hardware Engineering
Country/Region:
Mexico
State:
Nuevo León
City:
Monterrey
Date:
Friday, November 4, 2022
Working time:
Full-time
Additional Locations: 
* Mexico - Nuevo León - Monterrey - Mobile
* Mexico - Nuevo León - Monterrey

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Activities:

1. Interface with customers, Level 1 /2 technical support, and internal Sales teams to drive technical resolution plans for escalated field issues, with key focus on delivering a positive customer experience.

2. Perform problem determination and defect root cause isolation by analyzing hardware diagnostic & OS logs.

3. Derive technical action plans with urgency to restore production for outages or severe customer-impacting situations.

4. Setup systems with customer configuration in the lab to replicate reported field failures.

5. Instrument lab debug equipment (e.g. oscilloscope, analyzers) to isolate and debug complex failures.

6. Develop field action plans to address design/quality issues which have affected customers including: Stop ships, field communications (Service Tips and Notable issues), Engineering Change (EC) generation, and rolling Field Replaceable Unit (FRU) stock when necessary

7. Travel to provide on-site assistance to resolve critical situations (when required).

* Mexico
Nuevo León

Additional Locations: 
* Mexico - Nuevo León - Monterrey - Mobile
* Mexico - Nuevo León - Monterrey
* Mexico - Nuevo León - Monterrey - Mobile, * Mexico - Nuevo León - Monterrey
* Mexico - Nuevo León
* Mexico
Go back