General Information

Req #
WD00032318
Career area:
Services
Country/Region:
Japan
State:
Tokyo
City:
Chiyoda-Ku
Date:
Friday, June 17, 2022
Working time:
Full-time
Additional Locations: 
* Japan

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

■ About Lenovo culture

Our culture defines us…it's our DNA. We call it the “We Are Lenovo” culture and it's the values we share and the business practices we deploy. It's how we address our day-to-day commitments. The “We Are Lenovo” culture is embodied in the statement: We do what we say, we own what we do, and we like to constantly wow our customers

・CUSTOMERS in everything we do

・Global TEAM players guided by integrity and TRUST

・ENTREPRENEURS committed to driving change

・INNOVATORS who relentlessly pursue new idea

Our culture is what has enabled us to consistently raise the bar on delivering break-through innovations, award-winning designs, and strong financial performance.

To know more about who we are, visit https://www.lenovo.com/jp/ja/about/whoweare


◇
Position Description◇

■Job Title: Tablet & 3rd Party Service Support manager

■Job Family: ISS (International Services Support)

The successful candidate will be a person who is good at:

●Project Management skills

●Active indset, visionary ideas & organizational Strength, and know how to deliver

●Good competitor analysis skills, be creative and can execute

●Cross-functional communication and coordination

● Working under pressure and timeline

●Remote work and enjoying culture diversity

■Responsibilities:

●Responsible to work against KPI agreements with overall goals of increasing efficiency and effectiveness of service delivery, cooperate with WW service NPI PM to ensure new tablet product E2E service readiness deliverables are managed effectively

●Ensure effective ownership, communication, coordination, and facilitation of support service activities between the AP delivery team and Contact Center teams on Lenovo Tablet service issue handling including customer complain, Quality issue, parts supply issue, etc.

●Investigate competitors and assess service delivery model by AP markets for tablet and specific consumer or commercial electrical products, design service models with both cost efficiency and customer experience balancing

●Work as service support manager on 3rd party service enablement, including local customers’ request assessment, global account engagement, AP regional service team cooperation, project management, etc.,



◇Requirements◇

■Basic Qualifications

●Excellent Japanese & English both in writing and verbal communication

●5+ years working experience in industry

●Bachelor’s degree in Mechanical, Computer Science, Technical or Business discipline, Engineering preferred

■Preferred Qualifications:

●Technical service/technical management

●Experience with Six Sigma tools and Lean techniques

●Ability to think and act both strategically and tactically

●Proven track record of taking ownership and driving results in a cross functional environment

●Bias for action and ability to juggle multiple projects

■Skill Sets:

●Be sensitive on new technology trend and customer service innovation opportunity

●Good project management capability and strong driving force

●Good communication skill

●Rich knowledge of PC/Mobile Internet technology

●Relative finance knowledge preferred

* Japan

Additional Locations: 
* Japan
* Japan
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