Lenovo

Overview: 

Lenovo’s Technical Account Management (TAM) service helps customers get the most from their technology investment today—and benefit from the information and insights required to keep business on track tomorrow. This service is designed to maintain and improve the health and availability of your data center environment. You gain direct access to your Lenovo Technical Account Manager, who serves as your single point of contact to expedite service requests, provide operational updates, and furnish reports to track incidents over time.

Key Responsibilities:

• Provide a single point of accountability for your Lenovo data center services, with direct access to your post-sales support for all Lenovo-entitled systems 
• Handle escalation management* and coordinate the resources necessary to address high-severity issues or systemic problems
• Serve as a trusted advisor who understands both your business and your data center operations; communicate technology insights and anticipate future needs while maintaining ongoing supportability, technical training, and tools 
• Oversee the supportability and service planning of your Lenovo data center assets to optimize the operation and efficiency of these entitled systems; recommend service contract renewals and service extensions based on your organization’s objectives
• Furnish customer account reporting on operational performance and efficiency of your entitled systems based on KPIs and service delivery metrics; address end-to-end lifecycle issues regarding support maintenance renewal and extension.