Lenovo

Work with customers and Lenovo services sales pursuit teams on project and managed services sales opportunities primarily related to:

• End user computing services
• Field services and resident engineers
• Industry and software solutions

May have opportunity to contribute to other services sales opportunities including:

• Infrastructure services
• Cloud services

Custom Services solution architects are responsible for supporting services sales with opportunity pipeline creation and progression encompassing:

• Sales opportunity value selling and qualification assistance.
• Articulate and discuss Lenovo services and solutions, best practices, use cases and industry trends in an advisory capacity during solutioning and presales engagements.
• Gather customer service requirements and assess current state service issues and impacts.
• Responsible for or contribute to service solution design encompassing related deliverables such as:
  • Integration of and migration from existing Information and Communication Technology (ICT) to the proposed solution.
  • Service process flows design and documentation.
  • Service delivery risk assessments.
  • Solution cost modelling.
  • Statement of works and service contract drafting.
• Engage and negotiate with Lenovo product and service delivery teams for service design support.
• Facilitate service partner quoting and supporting service solution response information.
• Engage and negotiate with service partners and other related service or software vendors for service design support.
• Engage Lenovo business teams (such as finance and legal) for solution deliverable support.
• Obtain solution design finalisation approvals & related solution deliverables such as service part numbers.
• Assist Sales teams related to proposal submission and services presentations.
• Contribute to service sales pipeline generation activities such as webinars, industry events, group workshops and other customer related events.
• Contribute to sales and marketing collateral such as service descriptions, service presentations, video and print media.
• Contribute to Lenovo business improvement activities within a continual service improvement culture regarding the Lenovo business process and supporting content related to service sales and delivery.

Skills, Experience and Qualifications

• Experience with Microsoft Office products Word, PowerPoint, Excel & Visio.
• Demonstrated communication and presentation skills with fluent English.
• 1+ years of ICT in one or more areas of architecture design, project implementation and IT operations experience.
• Advantage for bachelor’s degree in IT or similar industry experience.
• Advantage for experience on winning highly complex ICT service solution, security solutions.
• Advantage for experience on contributing to ICT services proposals and tender processes.
• Advantage for industry certifications such as Lenovo, CISCO, Microsoft, Juniper, H3C, Fortinet, Checkpoint, VMWare, Citrix, Nutanix, ITIL, cloud certification on Microsoft and AWS.
• Advantage for demonstrated commercial awareness of local and regional competitive market in AP region, including direct and indirect competition from OEMs, business partners and solution providers.