Lenovo

Lenovo is a US $50 billion global Fortune 500 company and we rank #212, and a leader in providing innovative consumer, commercial and enterprise technologies. Globally, our product lines include a full range of commercial and consumer PCs, servers and workstations, and a family of mobile internet devices including tablets and smart phones. We design and build our products to bring progress to the world. Serving customers in more than 160 countries, we take our inspiration from the drive and imagination of the people who make things happen; our technology helps those who do, do better. At Lenovo we employ more than 60,000 people worldwide and our people share a common aspiration to be the very best. Whether serving our customers, working as a team or contributing to the community, we are working to build a unique company. A company that delivers unparalleled products created and supported by people with a wealth of different cultures and experiences. Our strength lies in this diversity. We are dedicated to fostering an environment that encourages entrepreneurism and ownership. A workplace where people's talents can be challenged and their efforts recognized and rewarded. We employ fantastic people…come join the fun! Lenovo is a US $50 billion global Fortune 500 company and we rank #212, and a leader in providing innovative consumer, commercial and enterprise technologies. Globally, our product lines include a full range of commercial and consumer PCs, servers and workstations, and a family of mobile internet devices including tablets and smart phones. We design and build our products to bring progress to the world. Serving customers in more than 160 countries, we take our inspiration from the drive and imagination of the people who make things happen; our technology helps those who do, do better. At Lenovo we employ more than 60,000 people worldwide and our people share a common aspiration to be the very best. Whether serving our customers, working as a team or contributing to the community, we are working to build a unique company. A company that delivers unparalleled products created and supported by people with a wealth of different cultures and experiences. Our strength lies in this diversity. We are dedicated to fostering an environment that encourages entrepreneurism and ownership. A workplace where people's talents can be challenged and their efforts recognized and rewarded. We employ fantastic people…come join the fun! This is a phone based technical support role within Lenovo’s rapidly growing Premier Support team. Working remotely and supporting both Australia and New Zealand based customers we are looking to establish a physical presence both in Auckland and Wellington. While the primary function of this role will be to provide remote phone or email based support, being position in Auckland and Wellington, successful applicants will provide the capability of also attending customer sites if required for face to face interaction and hands on support where needed. As the first country worldwide to launch Premier Support our top performing team is considered a flagship and a role model for other Premier Support teams globally. As a member of this team you will leverage your proven technical expertise and skills to deliver best-in-class support to Lenovo’s Premier Support customers throughout Australia and New Zealand. Supported by a team of Technical Account Managers and L2/L3 engineers you will quickly and accurately diagnose and resolve hardware or software faults across Lenovo’s commercial THINK product range including Desktops, Laptops and Tablets. Over phone and email you will employ logical, methodical and efficient troubleshooting and isolation techniques to identify faults and dispatch engineers to site with the necessary parts and instructions to ensure a first-time fix. You will oversee every case from start to finish demonstrating exceptional case management, follow-up and communications to e

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