General Information

Req #
WD00044391
Career area:
Hardware Engineering
Country/Region:
Taiwan
State:
Taipei City
City:
Taipei
Date:
Monday, December 12, 2022
Working time:
Full-time
Additional Locations: 
* Taiwan - Taipei City - Taipei

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Job Descriptions : 
  • Use lab hardware to replicate customer configuration in order to replicate customer failure mechanism.
  • Read and interpret hardware error logs & OS logs to isolate customer problems, further to use debug equipment to capture detail failure information.
  • Provide technical expertise to the Field on problem determination/isolation, then providing action plans or deliver the solution to resolve client issues.
  • Develop field action plans to address design/quality issues which have affected customers - including: Stop ships, field communications, Retain Tip review and generation, Engineering Change (EC) disposition, and rolling Field Replace Unit (FRU) stock when necessary 
  • Knowledge of server architecture and major building blocks (e.g.CPU, Memory, chipset, PCI-e)
  • Have the ability to use a Logic Analyzers & Oscilloscopes to isolate complex client problems. 
  • Drive lessons learned for field issues and ensure experience problem not re-emergence in later generations of systems. 
  • Participate on pre-product activities, taking technical positions for defect deferrals and HW design changes. 
  • Warranty product Maintenance to cooperate with manufacturing quality engineer to drive Pre-Stop / Stop-Ship issues for closure and minimize field impacts.
  • Interface with client teams and customers to explain technical solutions and maintain customer satisfaction
Job Requirement :
  • Understanding of x86 architecture 
  • Ability to communicate , write & read Mandarin & English
  • Ability to deal with Customer from APAC & EMEA Countries 
  • Hardware Design experience is a plus
* Taiwan
Taipei City

Additional Locations: 
* Taiwan - Taipei City - Taipei
* Taiwan - Taipei City - Taipei
* Taiwan - Taipei City
* Taiwan
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