General Information

Req #
WD00044391
Career area:
Hardware Engineering
Primary Location
TW - NKO
Country/Region:
Taiwan
State:
Taipei City
City:
Taipei
Date:
Monday, December 12, 2022
Working time:
Full-time
Posting Locations
TW - NKO
Additional Locations: 
* Taiwan - Taipei City - Taipei

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Job Descriptions : 
  • Use lab hardware to replicate customer configuration in order to replicate customer failure mechanism.
  • Read and interpret hardware error logs & OS logs to isolate customer problems, further to use debug equipment to capture detail failure information.
  • Provide technical expertise to the Field on problem determination/isolation, then providing action plans or deliver the solution to resolve client issues.
  • Develop field action plans to address design/quality issues which have affected customers - including: Stop ships, field communications, Retain Tip review and generation, Engineering Change (EC) disposition, and rolling Field Replace Unit (FRU) stock when necessary 
  • Knowledge of server architecture and major building blocks (e.g.CPU, Memory, chipset, PCI-e)
  • Have the ability to use a Logic Analyzers & Oscilloscopes to isolate complex client problems. 
  • Drive lessons learned for field issues and ensure experience problem not re-emergence in later generations of systems. 
  • Participate on pre-product activities, taking technical positions for defect deferrals and HW design changes. 
  • Warranty product Maintenance to cooperate with manufacturing quality engineer to drive Pre-Stop / Stop-Ship issues for closure and minimize field impacts.
  • Interface with client teams and customers to explain technical solutions and maintain customer satisfaction
Job Requirement :
  • Understanding of x86 architecture 
  • Ability to communicate , write & read Mandarin & English
  • Ability to deal with Customer from APAC & EMEA Countries 
  • Hardware Design experience is a plus
* Taiwan
Taipei City

Additional Locations: 
* Taiwan - Taipei City - Taipei
* Taiwan - Taipei City - Taipei
* Taiwan - Taipei City
* Taiwan
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