一般信息

參考編號
WD00044391
職業領域：
硬體工程
國家/地區：
臺灣
州/省/縣：
Taipei City
城市：
Taipei
日期：
週一, 十二月 12, 2022
工作時間：
Full-time
Additional Locations: 
* Taiwan - Taipei City - Taipei

在 Lenovo 工作的好處

我們是聯想。我們說到做到。我們對所做的謹守承諾。我們所做的都能令客戶驚艷。聯想是一家全球收入高達620億美元的科技公司，財富世界500強排行171，全球員工多達77,000人，每天為數百萬名客戶在全球180個市場地區提供服務。我們專注提供嶄新科技給所有人，聯想已成功成為世界最大的電腦供應商，在未來我們會專注發展新科技，把我們的成功擴展到新領域（客戶端科技，邊緣運算，雲端科技，網路服務和智慧科技等）包括伺服器，儲存裝置，智慧型手機，軟體，業務方案和服務業務。聯想的創新科技理念和這次轉型將為世界帶來更獨特，更可靠和更智能的未來。了解更多的資訊和最新動態，請瀏覽 https://www.lenovo.com 上的故事中心。 

說明與要求

Job Descriptions : 
  • Use lab hardware to replicate customer configuration in order to replicate customer failure mechanism.
  • Read and interpret hardware error logs & OS logs to isolate customer problems, further to use debug equipment to capture detail failure information.
  • Provide technical expertise to the Field on problem determination/isolation, then providing action plans or deliver the solution to resolve client issues.
  • Develop field action plans to address design/quality issues which have affected customers - including: Stop ships, field communications, Retain Tip review and generation, Engineering Change (EC) disposition, and rolling Field Replace Unit (FRU) stock when necessary 
  • Knowledge of server architecture and major building blocks (e.g.CPU, Memory, chipset, PCI-e)
  • Have the ability to use a Logic Analyzers & Oscilloscopes to isolate complex client problems. 
  • Drive lessons learned for field issues and ensure experience problem not re-emergence in later generations of systems. 
  • Participate on pre-product activities, taking technical positions for defect deferrals and HW design changes. 
  • Warranty product Maintenance to cooperate with manufacturing quality engineer to drive Pre-Stop / Stop-Ship issues for closure and minimize field impacts.
  • Interface with client teams and customers to explain technical solutions and maintain customer satisfaction
Job Requirement :
  • Understanding of x86 architecture 
  • Ability to communicate , write & read Mandarin & English
  • Ability to deal with Customer from APAC & EMEA Countries 
  • Hardware Design experience is a plus

Additional Locations: 
* Taiwan - Taipei City - Taipei
* Taiwan - Taipei City - Taipei
* Taiwan - Taipei City
* Taiwan
返回