一般信息

參考編號
WD00044391
職業領域：
硬體工程
國家/地區：
臺灣
州/省/縣：
Taipei City
城市：
Taipei
日期：
週一, 十二月 12, 2022
工作時間：
Full-time
Additional Locations: 
* Taiwan - Taipei City - Taipei

在 Lenovo 工作的好處

聯想的企業文化，我們稱之為「We Are Lenovo」（我們，就是聯想），其核心價值觀為：「說到做到，全力以赴，成就客戶」。

聯想集團是一家年收入達830億美元的全球科技巨擘，名列《財富》世界500強第196名，服務範圍涵蓋全球180個市場，擁有數以百萬計的客戶。為了實現「智能，為每個可能」的企業願景，聯想在穩固全球個人電腦市場領先地位的同時，積極構建全方位的運算能力，現已擁有包括人工智慧賦能、導向與優化的終端、基礎設施、軟體、解決方案及服務等完整產品線，涵蓋個人電腦、工作站、智慧型手機、平板電腦等終端產品，以及伺服器、儲存裝置、邊緣運算、高效能運算及軟體定義等基礎設施產品。這一轉型，結合聯想的創新技術，共同為全球各地的人們創造一個更加包容、值得信賴的智慧未來。聯想集團有限公司在香港交易所上市（港交所：992）（美國預托證券代號：LNVGY）。

歡迎造訪聯想官方網站 https://www.lenovo.com，並關注「聯想集團」社群媒體官方帳號掌握聯想最新動態。

說明與要求

Job Descriptions : 
  • Use lab hardware to replicate customer configuration in order to replicate customer failure mechanism.
  • Read and interpret hardware error logs & OS logs to isolate customer problems, further to use debug equipment to capture detail failure information.
  • Provide technical expertise to the Field on problem determination/isolation, then providing action plans or deliver the solution to resolve client issues.
  • Develop field action plans to address design/quality issues which have affected customers - including: Stop ships, field communications, Retain Tip review and generation, Engineering Change (EC) disposition, and rolling Field Replace Unit (FRU) stock when necessary 
  • Knowledge of server architecture and major building blocks (e.g.CPU, Memory, chipset, PCI-e)
  • Have the ability to use a Logic Analyzers & Oscilloscopes to isolate complex client problems. 
  • Drive lessons learned for field issues and ensure experience problem not re-emergence in later generations of systems. 
  • Participate on pre-product activities, taking technical positions for defect deferrals and HW design changes. 
  • Warranty product Maintenance to cooperate with manufacturing quality engineer to drive Pre-Stop / Stop-Ship issues for closure and minimize field impacts.
  • Interface with client teams and customers to explain technical solutions and maintain customer satisfaction
Job Requirement :
  • Understanding of x86 architecture 
  • Ability to communicate , write & read Mandarin & English
  • Ability to deal with Customer from APAC & EMEA Countries 
  • Hardware Design experience is a plus

Additional Locations: 
* Taiwan - Taipei City - Taipei
* Taiwan - Taipei City - Taipei
* Taiwan - Taipei City
* Taiwan
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