General Information

Req #
WD00044589
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Wednesday, February 8, 2023
Working time:
Full-time
Additional Locations: 
* India

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

  • L1 level monitoring and administrative support on end user devices
  • Daily Health check-up of end user solutions using the deployed tools.
  • Performs installations, maintenance, and repairs on customer equipment (Desktop / Laptop / Ipad / Tablet PC/peripherals, Printers, Scanners at Part Level replacement knowledge) remotely.
  • Determines site and equipment requirements, outlines interdependencies.
  • Understands customer goals; identifies consequences of various solutions.
  • Installation including Data Transfer knowledge and Deploy OS via SCCM, Image via Ghost, etc..,
  • Configuration, troubleshooting of OS (Windows & Red hat Linux), and Productivity tools like MS office, AV tools etc.
  •  Customer management, VIP User / Senior Manager support
  •  Updating / Closer of Ticket in Ticketing Tool
  • as the primary point of contact for Remote Support, and overall problem resolution responsible for end-to-end case management.
  • End to End Customer / Case Ownership of all issues including hardware and software.
  • Ensure customer incident resolution at industry leading incident closure rates.
  • Accurately diagnose problem severity levels and prioritize call loads appropriately.
  • Participate in technical transition for new FMS customers.
  • Executing SOP based BAU activities.
  • Escalation to next level for support on issues related to all environments.
  • Working with the Ticket Management tool to manage tickets.
  •  Follow Change Management process and Incident Management tickets for all the production, development, and test environment server activities.
  • Keeping up to date with technology trends and developments.
  • Work closely with service delivery team and ensure the agreed KPIs with customers are met.
  • Always ensure customer satisfaction

* India

Additional Locations: 
* India
* India

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
 
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
 
Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.
Go back