General Information

Req #
WD00044589
Career area
Dienstleistungen
Country/Region:
Indien
State:
Karnataka
City:
BANGALORE
Date:
Mittwoch, Februar 8, 2023
Working time:
Full-time
Additional Locations: 
* India

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Job Description (English)
  • L1 level monitoring and administrative support on end user devices
  • Daily Health check-up of end user solutions using the deployed tools.
  • Performs installations, maintenance, and repairs on customer equipment (Desktop / Laptop / Ipad / Tablet PC/peripherals, Printers, Scanners at Part Level replacement knowledge) remotely.
  • Determines site and equipment requirements, outlines interdependencies.
  • Understands customer goals; identifies consequences of various solutions.
  • Installation including Data Transfer knowledge and Deploy OS via SCCM, Image via Ghost, etc..,
  • Configuration, troubleshooting of OS (Windows & Red hat Linux), and Productivity tools like MS office, AV tools etc.
  •  Customer management, VIP User / Senior Manager support
  •  Updating / Closer of Ticket in Ticketing Tool
  • as the primary point of contact for Remote Support, and overall problem resolution responsible for end-to-end case management.
  • End to End Customer / Case Ownership of all issues including hardware and software.
  • Ensure customer incident resolution at industry leading incident closure rates.
  • Accurately diagnose problem severity levels and prioritize call loads appropriately.
  • Participate in technical transition for new FMS customers.
  • Executing SOP based BAU activities.
  • Escalation to next level for support on issues related to all environments.
  • Working with the Ticket Management tool to manage tickets.
  •  Follow Change Management process and Incident Management tickets for all the production, development, and test environment server activities.
  • Keeping up to date with technology trends and developments.
  • Work closely with service delivery team and ensure the agreed KPIs with customers are met.
  • Always ensure customer satisfaction

Additional Locations: 
* India
* India
Go back