Lenovo

■Scope: 

The ITC Project Coordinator role will assist the ITC Engineers with projects that require specialized focus to ensure a successful client experience. The project coordinators will work closely with the ITC engineers, to maintain communications between all interested parties, including email and telecommunication updates, as needed. The project coordinators will disengage once the project is completed and closed by ITC engineer.

■Engagement:   

ITC Team Lead/Management: 

Engage Program Coordinator to review projects that require special handling and/or when engineer requires assistance due to:

・Sensitive client situation

・High profile project with multiple deliverables

・Current pending orders, or forecasted for current quarter

■Project management:

 Project Coordinator will:

・Assist ITC engineer, Sales team, and client with communications

・Oversee project health until Gold Letter is released

・Document all activity and create(time-line)

・Meet weekly with Team Leads and Manager to review current projects and workload

・Meet with ITC Team Leads/Managers as needed

・Create a time-line from project

・Speak with customer after successful project completion  to get feedback on experience.

・Handle all CSAT issues

・Create reports and charts.

◇Requirements◇

■Project qualifiers:

 To be considered for specialized assistance from the project coordinators, the following criteria will be reviewed:

・Projects are configured with multiple services / deliverables

・Orders pending/forecasted for the current or next fiscal quarter

・Sensitive or urgent client situation

・New or Existing client, visibility

・Supply constraints

・ Aged/Parked due to no client response

■Communication:

Spoken English required to translate between Japanese and English.